How we handle your data:
I would like to assure you that your personal information will be stored securely, remain confidential and will only be used for treatment purposes and will therefore not be shared with any third parties without express prior permission.
We would like to keep in touch with you from time to time when we have information regarding new treatments and special offers which we think might be of interest to you. We will only send you this information if you have actively opted in on the client form.
You can change your preferences or remove your consent at any time by contacting tomclarkmassage@gmail.com

YOUR PERSONAL INFORMATION – GENERAL DATA PROTECTION REGULATION (GDPR):
GDPR has brought in legal protection for personal information. This tells you what personal information I hold and why, and what your rights are.

Therapist’s Contact Details: North Hill Farm, North Hill, Chorleywood, Hertfordshire, WD3 6HA

Email address: tomclarkmassage@gmail.com
Data Controller Contact Details: Tom Clark
The Purpose of processing Client Data:
In order to give professional complementary, therapy and holistic treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for ongoing treatments and recommendations concerning aspects of health and wellbeing.

Lawful Basis for holding and using Client Information:
The lawful basis under which I hold and use your information is my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice.
As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is for me to fulfil my role as a Practitioner

What information I hold and what I do with it:
In order to give professional treatments, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment. The information to be held is:
· Your contact details
· Medical history and other health-related information (which I will take from you at first consultation)
· Treatment details and related notes (which I will take after each consultation)
I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for:
I will keep your information for the following periods:

a. ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
b. Please be aware that if you send me any sensitive medical/health information, I will only hold and use this if we proceed to treatment, at which time I will require explicit consent from you to hold this data. If we do not proceed to treatment I will erase this information.
Protecting Your Personal Data:

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you give me in
Follow up information related to your health
Appointment bookings
Accounts payment or information related to your bookings

Your Rights:
GDPR gives you the following rights:
· The right to be informed:
To know how your information will be held and used (this notice).
· The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
· The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
· The right to erasure (also called “the right to be forgotten”):

For you to request your therapist to erase any information they hold about you
· The right to restrict processing of personal data:
You have the right to request limits on how your therapist uses your personal information
· The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

· The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
· Rights in relation to automated decision-making and profiling.
· The right to lodge a complaint with the Information Commissioner’s Office:

To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at: www.ico.org.uk

Therapists Rights:

Please note:
· if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you

· Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
· Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.